.support-widget,
.support-admin {
  --support-bg: #101a22;
  --support-panel: #15232d;
  --support-panel-strong: #1a2b36;
  --support-line: rgba(169, 192, 205, 0.18);
  --support-text: #edf5f7;
  --support-muted: #94a8b4;
  --support-accent: #53c995;
  --support-accent-strong: #36af7b;
  --support-danger: #ff626a;
  --support-visitor: #243947;
  box-sizing: border-box;
  color: var(--support-text);
}

.support-widget *,
.support-admin * {
  box-sizing: border-box;
}

.support-widget [hidden],
.support-admin [hidden] {
  display: none !important;
}

.support-sr-only,
.sr-only {
  position: absolute !important;
  width: 1px !important;
  height: 1px !important;
  padding: 0 !important;
  margin: -1px !important;
  overflow: hidden !important;
  clip: rect(0, 0, 0, 0) !important;
  white-space: nowrap !important;
  border: 0 !important;
}

.support-widget {
  position: fixed;
  right: max(20px, env(safe-area-inset-right));
  bottom: max(20px, env(safe-area-inset-bottom));
  z-index: 2147482000;
  font-family: inherit;
}

.support-launcher {
  position: relative;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 9px;
  min-width: 176px;
  height: 60px;
  padding: 0 22px;
  border: 2px solid rgba(255, 255, 255, 0.7);
  border-radius: 30px;
  background: #c9434d;
  color: #f3fffa;
  box-shadow: 0 14px 34px rgba(126, 24, 33, 0.42), 0 0 0 5px rgba(201, 67, 77, 0.16);
  font: inherit;
  font-size: 16px;
  font-weight: 800;
  cursor: pointer;
}

.support-launcher:hover,
.support-launcher:focus-visible {
  border-color: #fff;
  background: #e45862;
  outline: none;
}

.support-launcher:not(:focus-visible) {
  animation: support-launcher-pulse 3.2s ease-in-out infinite;
}

@keyframes support-launcher-pulse {
  0%, 72%, 100% { box-shadow: 0 14px 34px rgba(126, 24, 33, 0.42), 0 0 0 5px rgba(201, 67, 77, 0.16); }
  82% { box-shadow: 0 14px 34px rgba(126, 24, 33, 0.42), 0 0 0 11px rgba(201, 67, 77, 0.02); }
}

.support-launcher svg,
.support-icon-button svg,
.support-send-button svg {
  width: 21px;
  height: 21px;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
  flex: 0 0 auto;
}

.support-unread-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  padding: 0 5px;
  border: 2px solid var(--support-bg);
  border-radius: 10px;
  background: var(--support-danger);
  color: #fff;
  font-size: 11px;
  font-weight: 900;
  line-height: 1;
}

.support-unread-badge[hidden] {
  display: none !important;
}

.support-launcher > .support-unread-badge {
  position: absolute;
  top: -6px;
  right: -4px;
}

.support-panel {
  position: absolute;
  right: 0;
  bottom: 66px;
  display: grid;
  grid-template-areas:
    "header"
    "announcement"
    "session"
    "messages"
    "error"
    "composer";
  grid-template-rows: auto auto auto minmax(0, 1fr) auto auto;
  width: min(460px, calc(100vw - 28px));
  height: auto;
  max-height: min(720px, calc(100vh - 96px));
  min-height: 0;
  align-content: start;
  overflow: hidden;
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: var(--support-bg);
  box-shadow: 0 24px 70px rgba(0, 0, 0, 0.48);
}

.support-panel-header { grid-area: header; }
.support-announcement { grid-area: announcement; }
.support-session-note { grid-area: session; }
.support-messages { grid-area: messages; }
.support-error { grid-area: error; }
.support-composer { grid-area: composer; }

.support-panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  min-height: 70px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--support-line);
  background: var(--support-panel);
}

.support-panel-header > div {
  display: grid;
  gap: 4px;
  min-width: 0;
}

.support-panel-header strong {
  font-size: 17px;
  line-height: 1.2;
}

.support-panel-header span {
  color: var(--support-muted);
  font-size: 12px;
}

.support-panel-header span.is-online {
  color: var(--support-accent);
}

.support-session-note {
  padding: 8px 14px;
  border-bottom: 1px solid var(--support-line);
  background: rgba(83, 201, 149, 0.08);
  color: #b7e8d0;
  font-size: 11px;
  line-height: 1.45;
}

.support-session-note.is-closed {
  background: rgba(255, 98, 106, 0.13);
  color: #ffc3c6;
}

.support-announcement {
  display: grid;
  gap: 3px;
  padding: 10px 14px;
  border-bottom: 1px solid var(--support-line);
  background: rgba(255, 193, 82, 0.12);
  color: #ffe0a0;
  font-size: 12px;
  line-height: 1.5;
}

.support-announcement strong {
  color: #ffd06b;
  font-size: 11px;
  letter-spacing: 0.04em;
}

.support-announcement p {
  margin: 0;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.support-icon-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  flex: 0 0 36px;
  padding: 0;
  border: 1px solid var(--support-line);
  border-radius: 6px;
  background: transparent;
  color: var(--support-muted);
  cursor: pointer;
}

.support-icon-button:hover,
.support-icon-button:focus-visible {
  color: var(--support-text);
  border-color: rgba(169, 192, 205, 0.42);
  outline: none;
}

.support-messages,
.support-admin-messages {
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-width: thin;
  scrollbar-color: #3a5261 transparent;
}

.support-messages {
  min-height: 112px;
  max-height: min(420px, calc(100vh - 390px));
  padding: 17px 14px;
}

.support-greeting,
.support-admin-empty,
.support-admin-thread-empty {
  color: var(--support-muted);
  font-size: 13px;
  line-height: 1.65;
}

.support-greeting {
  max-width: 290px;
  padding: 12px 14px;
  border-left: 3px solid var(--support-accent);
  background: var(--support-panel);
  animation: support-greeting-in 520ms ease both;
}

@keyframes support-greeting-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.support-message-row {
  display: flex;
  width: 100%;
  margin-bottom: 12px;
}

.support-message-row.is-outgoing {
  justify-content: flex-end;
}

.support-message-bubble {
  max-width: min(82%, 560px);
  padding: 10px 12px 8px;
  border: 1px solid var(--support-line);
  border-radius: 7px;
  background: var(--support-visitor);
}

.support-message-row.is-outgoing .support-message-bubble {
  border-color: rgba(83, 201, 149, 0.34);
  background: #17402f;
}

.support-message-body {
  overflow-wrap: anywhere;
  white-space: pre-wrap;
  color: var(--support-text);
  font-size: 14px;
  line-height: 1.55;
}

.support-message-gallery {
  display: grid;
  gap: 7px;
  margin-bottom: 7px;
}

.support-message-gallery img {
  display: block;
  width: min(240px, 100%);
  max-height: 260px;
  border-radius: 6px;
  object-fit: contain;
  background: #0d171e;
}

.support-message-action {
  display: inline-flex;
  align-items: center;
  min-height: 38px;
  margin: 7px 0 2px;
  padding: 8px 13px;
  border-radius: 6px;
  background: #d94b54;
  color: #fff;
  font-size: 13px;
  font-weight: 800;
  text-decoration: none;
}

.support-message-action:hover,
.support-message-action:focus-visible {
  background: #f0646d;
  color: #fff;
  outline: 2px solid rgba(255, 255, 255, 0.8);
  outline-offset: 2px;
}

.support-message-meta {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 5px;
  color: var(--support-muted);
  font-size: 10px;
  line-height: 1.2;
}

.support-read-state.is-read {
  color: var(--support-accent);
}

.support-error,
.support-admin-error {
  margin: 0;
  padding: 9px 13px;
  border-top: 1px solid rgba(255, 98, 106, 0.28);
  background: rgba(255, 98, 106, 0.1);
  color: #ffb4b8;
  font-size: 12px;
}

.support-composer,
.support-admin-composer {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: end;
  gap: 10px;
  padding: 12px;
  border-top: 1px solid var(--support-line);
  background: var(--support-panel);
}

.support-composer-main {
  display: grid;
  gap: 7px;
  min-width: 0;
}

.support-composer-tools {
  position: relative;
  display: flex;
  align-items: center;
  gap: 6px;
}

.support-tool-button {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  min-height: 30px;
  padding: 4px 8px;
  border: 1px solid var(--support-line);
  border-radius: 5px;
  background: transparent;
  color: var(--support-muted);
  font: inherit;
  font-size: 11px;
  cursor: pointer;
}

.support-tool-button:hover,
.support-tool-button:focus-visible {
  border-color: rgba(83, 201, 149, 0.62);
  color: var(--support-text);
  outline: none;
}

.support-tool-button svg {
  width: 16px;
  height: 16px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.support-emoji-popover {
  position: absolute;
  z-index: 5;
  bottom: 35px;
  left: 0;
  display: grid;
  grid-template-columns: repeat(6, 32px);
  gap: 4px;
  padding: 7px;
  border: 1px solid var(--support-line);
  border-radius: 7px;
  background: var(--support-panel-strong);
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.34);
}

.support-emoji-choice {
  width: 32px;
  height: 32px;
  border: 0;
  border-radius: 5px;
  background: transparent;
  font-size: 18px;
  cursor: pointer;
}

.support-emoji-choice:hover,
.support-emoji-choice:focus-visible { background: rgba(255, 255, 255, 0.1); outline: none; }

.support-composer textarea,
.support-admin-composer textarea {
  width: 100%;
  min-height: 44px;
  max-height: 120px;
  resize: vertical;
  padding: 10px 11px;
  border: 1px solid var(--support-line);
  border-radius: 6px;
  outline: none;
  background: #0d171e;
  color: var(--support-text);
  font: inherit;
  font-size: 14px;
  line-height: 1.45;
}

.support-composer textarea:focus,
.support-admin-composer textarea:focus {
  border-color: rgba(83, 201, 149, 0.72);
  box-shadow: 0 0 0 3px rgba(83, 201, 149, 0.11);
}

.support-send-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  min-width: 78px;
  height: 44px;
  padding: 0 13px;
  border: 0;
  border-radius: 6px;
  background: var(--support-accent);
  color: #07140e;
  font: inherit;
  font-size: 13px;
  font-weight: 900;
  cursor: pointer;
}

.support-send-button:hover,
.support-send-button:focus-visible {
  background: #72e8b1;
  outline: none;
}

.support-send-button:disabled {
  cursor: wait;
  opacity: 0.62;
}

.support-admin-nav-link {
  position: relative;
}

.support-admin-nav-link > .support-unread-badge {
  position: absolute;
  top: -8px;
  right: -7px;
  min-width: 24px;
  height: 24px;
  border: 2px solid #fff;
  border-color: #fff;
  box-shadow: 0 3px 10px rgba(155, 20, 30, 0.45);
  font-size: 12px;
}

.support-admin-nav-link {
  border-color: #d94b54 !important;
  color: #fff !important;
  box-shadow: 0 4px 14px rgba(155, 20, 30, 0.22);
}

.support-admin {
  display: grid;
  grid-template-columns: minmax(270px, 340px) minmax(0, 1fr);
  height: min(720px, calc(100vh - 285px));
  min-height: 540px;
  overflow: hidden;
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: var(--support-bg);
}

.support-admin-inbox {
  display: grid;
  grid-template-rows: auto auto auto minmax(0, 1fr);
  min-width: 0;
  border-right: 1px solid var(--support-line);
  background: #111e27;
}

.support-admin-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 16px;
  border-bottom: 1px solid var(--support-line);
}

.support-admin-toolbar > div {
  min-width: 0;
}

.support-admin-toolbar-actions,
.support-admin-thread-actions {
  display: flex;
  align-items: center;
  gap: 7px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.support-admin-toolbar h2 {
  margin: 3px 0 0;
  font-size: 20px;
  line-height: 1.25;
}

.support-admin-eyebrow {
  color: var(--support-accent);
  font-size: 10px;
  font-weight: 900;
  text-transform: uppercase;
}

.support-admin-filters {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 5px;
  padding: 10px;
  border-bottom: 1px solid var(--support-line);
}

.support-admin-filters button {
  min-width: 0;
  min-height: 34px;
  padding: 5px 4px;
  border: 1px solid transparent;
  border-radius: 5px;
  background: transparent;
  color: var(--support-muted);
  font: inherit;
  font-size: 11px;
  font-weight: 800;
  cursor: pointer;
}

.support-admin-filters button:hover,
.support-admin-filters button:focus-visible,
.support-admin-filters button.is-active {
  border-color: rgba(83, 201, 149, 0.34);
  background: rgba(83, 201, 149, 0.1);
  color: var(--support-text);
  outline: none;
}

.support-admin-selection {
  display: flex;
  align-items: center;
  gap: 9px;
  min-height: 44px;
  padding: 7px 10px;
  border-bottom: 1px solid var(--support-line);
  color: var(--support-muted);
  font-size: 11px;
}

.support-admin-selection label {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  cursor: pointer;
  white-space: nowrap;
}

.support-selection-count {
  min-width: 0;
  flex: 1;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-admin-selection .button {
  min-height: 30px;
  padding: 4px 9px;
}

.support-conversation-entry {
  display: grid;
  grid-template-columns: 24px minmax(0, 1fr);
  align-items: stretch;
  gap: 2px;
}

.support-conversation-selector {
  display: flex;
  align-items: flex-start;
  justify-content: center;
  padding-top: 18px;
  cursor: pointer;
}

.support-conversation-selector input,
.support-admin-selection input {
  width: 16px;
  height: 16px;
  accent-color: var(--support-danger);
}

.support-admin-conversations {
  min-height: 0;
  overflow-y: auto;
  padding: 7px;
}

.support-conversation {
  display: grid;
  gap: 7px;
  width: 100%;
  padding: 12px;
  border: 1px solid transparent;
  border-radius: 6px;
  background: transparent;
  color: var(--support-text);
  font: inherit;
  text-align: left;
  cursor: pointer;
}

.support-conversation + .support-conversation {
  margin-top: 4px;
}

.support-conversation:hover,
.support-conversation:focus-visible,
.support-conversation.is-selected {
  border-color: var(--support-line);
  background: var(--support-panel);
  outline: none;
}

.support-conversation.has-unread {
  border-left-color: var(--support-danger);
}

.support-conversation-top,
.support-conversation-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  min-width: 0;
}

.support-conversation-top strong {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 13px;
}

.support-conversation-top time,
.support-conversation-meta,
.support-conversation-preview {
  color: var(--support-muted);
  font-size: 11px;
}

.support-conversation-preview {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-conversation-meta > span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-conversation-meta > .is-online {
  color: var(--support-accent);
}

.support-conversation-meta > .support-unread-badge {
  flex: 0 0 auto;
}

.support-admin-empty {
  padding: 28px 16px;
  text-align: center;
}

.support-admin-thread {
  min-width: 0;
  min-height: 0;
  background: #0d171e;
}

.support-admin-thread-empty {
  display: flex;
  align-items: center;
  justify-content: center;
  flex-direction: column;
  gap: 6px;
  height: 100%;
  padding: 30px;
  text-align: center;
}

.support-admin-thread-empty strong {
  color: var(--support-text);
  font-size: 17px;
}

.support-admin-thread-active {
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto auto;
  height: 100%;
}

.support-admin-thread-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  min-height: 68px;
  padding: 13px 16px;
  border-bottom: 1px solid var(--support-line);
  background: var(--support-panel);
}

.support-admin-thread-header > div {
  display: grid;
  gap: 4px;
  min-width: 0;
}

.support-admin-thread-header strong {
  font-size: 15px;
}

.support-admin-thread-header span {
  overflow: hidden;
  color: var(--support-muted);
  font-size: 11px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-admin-thread-header small,
.support-admin-thread-header small.is-closed {
  color: #b7e8d0;
  font-size: 11px;
  line-height: 1.4;
}

.support-admin-thread-header small.is-closed { color: #ffc3c6; }

.support-admin-messages {
  padding: 18px;
}

.support-admin-composer {
  padding: 13px 15px;
}

.support-quick-replies {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 0 15px 12px;
  background: var(--support-panel);
}

.support-quick-reply-button {
  min-height: 30px;
  padding: 5px 9px;
  border: 1px solid rgba(83, 201, 149, 0.34);
  border-radius: 5px;
  background: rgba(83, 201, 149, 0.08);
  color: var(--support-text);
  font: inherit;
  font-size: 11px;
  cursor: pointer;
}

.support-quick-reply-button:hover,
.support-quick-reply-button:focus-visible { background: rgba(83, 201, 149, 0.2); outline: none; }

.support-settings-panel {
  margin-top: 16px;
  padding: 18px;
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: var(--support-bg);
  color: var(--support-text);
}

.support-settings-heading,
.support-settings-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.support-settings-heading h2 { margin: 4px 0 0; font-size: 18px; }
.support-settings-grid { display: flex; flex-wrap: wrap; gap: 14px; margin-top: 16px; }
.support-settings-grid label { display: grid; gap: 5px; color: var(--support-muted); font-size: 12px; }
.support-settings-grid input[type="number"] { width: 110px; }
.support-setting-message { min-width: min(330px, 100%); flex: 1 1 280px; }
.support-setting-message textarea {
  width: 100%;
  min-height: 58px;
  resize: vertical;
  padding: 7px 8px;
  border: 1px solid var(--support-line);
  border-radius: 5px;
  background: #0d171e;
  color: var(--support-text);
  font: inherit;
  font-size: 12px;
  line-height: 1.45;
}
.support-setting-toggle { display: flex !important; align-items: center; grid-template-columns: auto 1fr; }
.support-settings-columns { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; margin-top: 18px; }
.support-settings-columns section { min-width: 0; }
.support-settings-columns h3 { margin: 0 0 9px; font-size: 14px; }
.support-settings-row { display: grid; grid-template-columns: auto minmax(120px, .75fr) minmax(180px, 1.4fr) auto; gap: 6px; align-items: center; margin-bottom: 7px; }
.support-quick-settings-row { grid-template-columns: auto minmax(100px, .7fr) minmax(130px, 1fr) minmax(100px, .7fr) minmax(160px, 1.2fr) auto; }
.support-settings-row input:not([type="checkbox"]) { width: 100%; min-width: 0; padding: 7px 8px; border: 1px solid var(--support-line); border-radius: 5px; background: #0d171e; color: var(--support-text); font: inherit; font-size: 12px; }
.support-settings-remove { border: 0; background: transparent; color: #ff9da2; font: inherit; font-size: 11px; cursor: pointer; }
.support-settings-footer { margin-top: 16px; color: var(--support-accent); font-size: 12px; }

.support-admin-composer .button {
  min-width: 88px;
  height: 44px;
}

@media (max-width: 900px) {
  .support-admin {
    grid-template-columns: minmax(230px, 38%) minmax(0, 1fr);
    height: min(680px, calc(100vh - 245px));
  }
}

@media (max-width: 700px) {
  .support-widget {
    right: max(12px, env(safe-area-inset-right));
    bottom: max(12px, env(safe-area-inset-bottom));
  }

  .support-launcher {
    width: 64px;
    height: 64px;
    padding: 0;
    border-radius: 32px;
  }

  .support-launcher-label {
    position: absolute;
    width: 1px;
    height: 1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
  }

  .support-panel {
    right: 0;
    bottom: 64px;
    width: min(390px, calc(100vw - 24px));
    max-height: min(720px, calc(100vh - 96px));
  }

  .support-admin {
    grid-template-columns: 1fr;
    grid-template-rows: minmax(210px, 38%) minmax(0, 1fr);
    height: 720px;
    max-height: calc(100vh - 230px);
    min-height: 580px;
  }

  .support-admin-inbox {
    border-right: 0;
    border-bottom: 1px solid var(--support-line);
  }

  .support-admin-thread-header {
    min-height: 60px;
  }
}

@media (max-width: 430px) {
  .support-panel {
    position: fixed;
    right: 12px;
    bottom: 76px;
    left: 12px;
    width: auto;
  }

  .support-messages {
    max-height: min(420px, calc(100vh - 390px));
  }

  .support-composer,
  .support-admin-composer {
    grid-template-columns: minmax(0, 1fr) 70px;
    gap: 8px;
  }

  .support-send-button {
    min-width: 70px;
    padding: 0 9px;
  }

  .support-send-button svg {
    display: none;
  }

  .support-admin-toolbar {
    align-items: flex-start;
  }

  .support-admin-toolbar-actions,
  .support-admin-thread-actions { width: 100%; justify-content: flex-end; }

  .support-admin-toolbar .button {
    min-width: 82px;
  }

  .support-admin-filters button {
    font-size: 10px;
  }

  .support-settings-columns { grid-template-columns: 1fr; }
  .support-settings-row,
  .support-quick-settings-row { grid-template-columns: auto 1fr auto; }
  .support-settings-row input:not([type="checkbox"]) { grid-column: span 2; }
}

@media (prefers-reduced-motion: reduce) {
  .support-widget *,
  .support-admin * {
    scroll-behavior: auto !important;
    transition: none !important;
    animation: none !important;
  }
}